Kiev, Blvd. Shevchenko 4, Hotel \" Saint- Petersburg\"
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Advisor: Stanislaw Kamenetzky - practicing psychologist, certified specialist in NLP and Ericksonian hypnosis. Goal Training: to teach participants effective methods of selling by telephone and personal workflow. Target Audience: sales managers, Sales managers, operators, call-centers. 1. System - Structure of the organization of work in telephone sales - System Laws in sales - Personality professionalism and the factors influencing the sales process - Organization personal selling process: principles and practical tools 2. Technology - Working with a client base: formation, Segmentation Update - Sources of klikntskoy Base - Use of software and other tools to automate and improve the quality of the customer - Quantitative and quality of work: the structure of a personal report - Stages sales process on the phone - Setting goals and objectives for each segment of the 3. Tools - Communication by phone: Features, limitations and opportunities - Professional negotiating on the phone - Methods of psychological the impact of remote work with the client - Diagnosis personal characteristics of the client's voice - Express method development and impact of voice on the state of the interlocutor - Verbal and nonverbal techniques contact management - Active listening and feedback in a telephone communication - Speech influence strategies - Effective engagement with the resistance and the objections of the customer - Methods of argumentation and persuasion 4. Practice - Preparation for sale: psychological, professional, technical - Methods of entering the person decisions affecting him. - Passage of the scorer's and other barriers - the first contact with the customer: the construction of business relationships - Formation of first impressions and loan professional trust - Appointment of Business meeting by telephone: various scenarios of conversation - Scenarios Talk: primary, second, recommended by the bell, and others - Orientation the client: issues and elucidate the actualizing needs - Features business communication: the language, style, key phrases - Commercial sentence structure, content, methods, reports - for sale benefits and advantages of the offer - Positioning proposals and methods of the detuning from the competition - Commitment commitments and agreements fixing methods work: lectures, interactive exercises, role play, brainstorming. EACH Participant is granted - Set of teaching materials; - Diploma of advanced training on the subject. FEE In training: 700.00 USD. - Per participant. For the second and third-party discount - 5% and 7% respectively in value include: information and consulting service, a collection of materials coffee breaks, lunch in a restaurant, discussion papers and exchange views with the lecturer. Rules Training: 9.30 - 18.00. Break 13.30-14.30. Registration 9.00 in the lobby. P | S: This program provides an opportunity an enterprise (individual) order specially designed CO examples and problems specific to your business and your level of training group. Category entirely covers the area of
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