During the crisis, the cost of training being cut in the first place ,
because now is not more important seminars and trainings , as such , and the decision
hot issues. But in a rapidly changing environment is especially important to learn .

To learn how to organize the training during the crisis, told
member of the International community managers, business coach Alexander Sorokoumov.
During the crisis, plummeting costs of companies in all that does not work
results today. Training costs are cut in most cases
in the first place. This means that most companies do not consider Seminars
training and something that can benefit quickly. Let's look at
what makes them think so. Disadvantages of the usual training
First, the conventional training seminars theoreticity enough. If you need to educate
beginners, this is normal. But if you need to solve the current problem, then spend
Two days on the abstract cases, so you will still remain a problem
one on one - it's too expensive. Second, in most
seminars and workshops from leading experts expect the position - say,
Tell and show us how to. And leading in this position often find themselves.
But this leaves two roles are good loophole. They allow
participants learn nothing: if the expert does not give answers, it is not enough
good judge, and if gives, you can sadly sigh: "No, we have so
does not work, we have not tried this. "Third, many exercises
are present in the training, participants viewed seriously.
The fact that the benefits of prefabricated psychological groups in a business format
perceived more as entertainment. In the best case - as abstract
psychological tricks that have little to do with the problems of the company.
Clearly, if participants are motivated and prepared, they are of any
Training will take what they need, and in the long term will pay costs
at him with a vengeance. Unfortunately, such people are always few, and long-term
prospect will not come soon. And the results are required quickly in a crisis.
But the key problem of training people need. In a rapidly changing
conditions is especially important. On the other hand, is much more important now is not
go to seminars, and to address the hottest issues, which
in the crisis abound. Resolve this apparent contradiction is simple:
must turn in work or training strategy session: - work
only on the current objectives of the company. The results of this work will be immediately
thrown into the deal, strengthening the company's position - do
so that the participants are working on these tasks. Finding a solution, they
can implement it in practice on their own - and managers do not have to
deal with resistance - to remove the abstract exercises
and focus on the work process. And if they give some kind of exercise,
then only when it can help solve the current problem in the group.
Thus, we turn the training into shorter working draft, where
people learn and develop, solving the challenges that the company throws
crisis: where to get money, how to reduce excess staff, how to keep customers
where to look for new opportunities, what will we do if the ruble falls, or
dollar or euro ... Example: the head office of the Russian company orders
training for directors of subsidiaries. Subject - teambuilding. Duration
- One day. Please owners: "We have enough of psychology now
need results - the same crisis. " The problem in the usual team-building
can not be solved. But in the working group that was possible. First
all, we agreed with the participants that in this day and decide to find one
general labor problem - and we learn this way of teamwork.
This problem we discovered a half (!) Days - so psychologically difficult
She was trying to hide behind a pile of "socially acceptable language."
For the company's problem was a loss of motivation and staff turnover
because of low wages on the one hand and the inability to increase the compensation fund
Labour - with the other. In the remaining half of the day we found the root cause.
She was not in the low income of the company or small sizes
Fota, as most thought before, but in an outdated pattern of stimulation.
After that, developed a new scheme that satisfies all parties. There were
here without my expertise. But what happened in the end, it was
done by the staff, taking into account all the nuances of this business. People went
home with the results that can be immediately applied at work. And some
admitted that it was the hardest training of their experiences. Team relations
here were built exclusively through the pronunciation and solve real problems.
And doing it was much harder than doing the exercises.
But the transition to the regime of the working group there is one problem. Participants
automatically includes the usual expectations of "training seminars": we
want a theory of expert responses and pleasant, neither for non-binding exercise.
Even genuinely wanting to solve their problems, the group runs the risk of unwittingly
to push the solution of problems on the coach and the defensive: "it is
we are not local, problem solved not learned, and like you, we did not succeed. "
The problem lies in the familiar format that allows you and a group
and trainer to slide into a standard gauge of the training seminar. To work
group is successful, we need a new format for its conduct. New
format The new format, I found about five years ago, hitting on the seminar
to one of his colleagues, and brendmeykeru orgkonsultantu. At first, I (as
client) was horrified, then delighted, and then discovered that such a
statement of work helps reduce the presence of a consultant to the company
at times, while accelerating the achievement of results. The coach came up with this format
in the process of adapting a special procedure by Dr. Alexander Alekseichik to
solving business problems. To fully describe this format, you will need
a book. Therefore, this article will focus only on the essential:
those rules which make the usual "training" in an effective
working group. What are the rules and how they are set, we'll look at
a live example - on the fragments of the first two hours of the life of some corporate
group. Item 1. This is not the beginning of a new training project in the company.
Starting intensity. In a circle of 25 people sitting and looking at me warily.
"Hello" - I say. - "My name is Alexander Sorokoumov, and I will
moderator of this working group. As you already know, this is not training and
no seminar. We came here to work on your problems "... In the
the beginning states that no "training seminar" is not implied. Can
say that we are working in the training space (sitting in a circle and talking).
But no one here to teach anyone not to be. We will work on real problems
and if necessary - to learn to perform them in the process. This - the working group. AND
important here - this is the problem. Item 2. I do not coach, "Who knows
Who is the moderator? "- I ask. Uncertain silence, interspersed with
multiple nods. - "Well, I will explain. Forum on the site seen? There is
people such as observing the rules of communication - they are called moderators,
remember? So here: in the working group, I'll keep the rules
communication and the general format of the work - in order for you to stay within the allotted
time and solve your problem. "as trainers and consultants are good.
But it is very authoritative. They want to look upwards and expect
that they know everything and can do everything. It makes you want to hang up on them the burden
tasks. While the role of a moderator - this is truly a role
rights by: it will help to work together and negotiate
with each other. But no more. Performance of work lies with the participants
process. Item 3. Helpers "In order that we can move
quickly, I need a few assistants, who will assume a number of functions
support our work. The first function - the keeper of information. All information
which here will be to turn out, to be recorded on sheets of paper,
sheets will be posted on the walls of the audience, photographed by a digital
camera and recorded in your database ... Who wants to take responsibility? "
Seconds later, the participants begin to actively promote
each other, and this has to stop: - "Stop-stop, I never asked to nominate
wishing I had asked who wants to "... Finally, the first man decided. -" Okay,
- I say - I ask you to take a pen and go to the flipchart. Now we denote
all the functions that people who take it on yourself - and you write
All this on a separate sheet. "The group should take responsibility
for their work and begin actively from the very first minute. The best
solved this way, if you select more than one active role and offer
participants to take them over. In addition to the keeper of information entered
More: - keeper of time (the duty - to prevent
the beginning and end of the breaks, follow the rules of the presentations and the like);
- The keeper of climate change (to monitor the state of physical
atmospheric air during breaks, as well as to monitor the state of the atmosphere
moral and give the signals, if someone is uncomfortable in a group);
- The keeper of the money (in the form of business life takes place
circulation of money and requires the keeper of the money he earns group);
- The keeper of the hearth (the one who organizes the drinks and snacks
in between) - if necessary can be entered and
other functions. Particularly sophisticated parties may try to declare
that, say, you're a coach, you do it all and should do ... "Exactly.
I'll I can still cook and coffee in the process. Only you more important to me
sprayed his attention between these functions, or concentrate on the main
- To help you solve your problems? "Item 4. The most important role
"So, please write the custodian of all the undecideds to
functions. Do not forget to mark me as a moderator. And now go
to the most important role for your corporate format: the role of the customer.
Customer, or group leader, by definition, is your boss,
present here. He who pays your salary, and who paid for you
this session. He did it for a specific task, which he now
you and deliver. And you will be able to clarify the task,
specify the criteria by which it will evaluate its decision, etc. Chief,
I beg you. "The most important role - this is the role of the Customer (the head
group) and the Contractor. Often, a team leader trying to make a trainer
which is absolutely futile. In any company already has a team leader,
it is the customer - it's the boss. It is also often the participants are trying to put
coach for the role of Chief Executive, that is dangerous. Artists - is
employees and no one else, it must address their
problem. Consultants come and go - and they live and work on. But in
practice, so want to blame the performer and the role of responsibility for the outcome
a coach, consultant, etc. So at the beginning of the role of
and responsibilities are specified very carefully. There are a customer. It can
pose the problem and not working, but just go and see how the rest
(But it can also work as a performer). There are artists - they are the people
that solves the problem (you can invite a group of consultants and
- The role of artists - no one denies). And there's Moderator - especially
Visiting a person who establishes and maintains working together
performers. After such an arrangement is becoming abundantly clear to all who
responsible for what. Item 5. The principles of "We
you are working in an intensive format of business life. It differs from other
training format that creates an environment as close
you for real life. Greenhouse conditions would not be here. But life will be like.
A small but extremely intense. More out of life it is different in
that here for your mistakes you have to pay much, much smaller than
in the life large. Well, are you ready? Then move on to the principles. There will be
announced the principles on which the construction and normal business life. Principles
You can follow, you can not follow. But they are still there. Take the first
principle: "For all have to pay" (I am the keeper of information to place it
on a separate sheet of paper). "The hall runs through the recovery." We agree
what a great life has to pay for everything? Without the interchange was not
to life, right? So it is here for us ... Now, this principle means the following:
everyone sitting here can pay the money - and everyone can get paid.
Well, for example, there are those who missed ... how much do you estimate your
delay? You can now literally pay for it - the group
the common treasury. Do not want to? Think it is "wired"? Well, you do not want
- Do not pay until after the rule is formulated as follows: "You can pay money."
And note that the principle still worked: the latecomers paid
at least by the fact that the missing information in the beginning, and now do not understand
what is happening here. And they think that they are trying to "dilute". The format
intense business life is more than ten governing principles. But in
the beginning, the work begins with the four main, support.: - unnamed
no (as long as you do not call a problem, no one will see it) - Information
the system has a heritage of the entire system (all information during the work should
be audible to everyone who sits in a circle. Whispers excluded) - Work
in hours and minutes (one hour work, 10 minutes break) - for
All you have to pay (you pay the money, and you can get money);
In parentheses are labeled the most common rules that flow from these
principles. For mature groups motivated by quite principles. For groups
Young did not work or are in conflict, we have to offer
specific rules. For example, if you are persistent whispers can be
stop work and demand to adopt a rule that will support
the principle of "information - property of the system." For example, to establish the value
whispers that the violators will pay to the cashier of the group.
And the moderator, by virtue of their responsibilities, is obliged to keep the group on this
issue and not let go any further until the desired rule is not adopted
and the agreement is not concluded. A common claim to the coach: "here we are here
(According to your will) deal with this nonsense, but time is running out "- is now strong
move by the moderator: "That you can not agree on the rule. A time
leaves ... and dissatisfied customer ... then he can bill you for the talentless
your time ... but, the customer? "Customer nods.
It's amazing for a short period of time, even the most irresponsible group
take responsibility and begin to negotiate the rules, sometimes
pretty hard. And they have to stop, "Wait, wait, 100
(500, 1000) per whispering (one minute late) - not too
Is it? Any penalty should not beat the desire to work. Maybe, we shall
at least that is convenient for all, the sum? "announced by the principles and rules
as well as the roles are written on large sheets of paper and posted in
audience, as a kind of written contract with the group. Moderator
is able to keep the work in workgroup mode, using
clearly prescribed in the paragraphs of the contract. Item 6. The result -
this product, "So, we have three days. During these three days you will have to decide
problem and provide a solution in a simple, convenient and understandable form. Now
we will establish several working groups. Each subgroup must decide
with the composition and roles. After the group formed, they will receive first
task. How much you will need time to form a group? Keeper
time trace. "At the working group results - a product that
it creates. For example, a draft of a balanced scorecard to the next
year. Description of possible crisis scenarios and plan for
each of them. A new model of selling units. A list of the most
weaknesses of the company with a plan to address them. The new line of services for current
market conditions, etc. Any stated problem to be solved and the solution
presented in the form of a tangible product. But in any case, the main
product is not "the experience and emotional distress." It
all - only by-products. So from the very beginning the group is aiming
that for the allotted time to produce a product that will satisfy
located immediately customer. Or not satisfied, which is also likely.
Item 7. Place the product - the market "But it's not all. Each product
that you create will be for sale on the market. You will be
make presentations, provide them with all the rest (other sub-groups) -

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